Returns and Refund Policy

RETURNS, EXCHANGES, WARRANTY CLAIMS AND REPAIRS

For a return, an exchange, a warranty claim or a repair, start here:

Enter your order number and the email address you used to order, choose the item(s) and tell us what you need. For a warranty claim or repair, add a clear description of the fault and photos. We'll email you a returns number once we've reviewed it. Please do not send anything back until you have your returns number, and label your parcel clearly with that number.

RETURN CONDITIONS

We accept returns that meet all of the following:

Requested within 30 days of delivery
The item has not been fitted or attempted to be fitted, and is in resaleable condition
In the original packaging
All components included

Returns are inspected on arrival. If an item does not meet these conditions, it will be sent back to you at your cost. Until your return is approved, the item remains your responsibility. Unsure if your item qualifies? Email hello@bruhl.co.uk first.

FITMENT & COMPATIBILITY

If you are unsure whether a part fits your bike, contact us before ordering. When it arrives, we strongly recommend offering it up to the bike without installing it. If it does not fit, do not install it: start a return straight away.

WARRANTY

Bruhl products are covered by a 12-month warranty from the date of purchase. To make a claim, choose "warranty" on the Returns Portal and add a clear description of the fault and photos. Our Customer Service Team will assess it and guide you through the next steps.

RETURN POSTAGE

You pay return postage, and we do not cover return postage for orders outside Mainland UK. We reimburse postage only where the item is faulty, damaged on receipt, sent in error by us, or covered by an approved warranty claim. To qualify, send it Royal Mail 2nd Class Signed For and keep your postage receipt. We will ask for a photo of the receipt and your bank details. We cannot reimburse postage if a warranty claim is declined.

REFUNDS

Refunds go to your original payment method within 5–10 working days of us processing them, once your cancellation is confirmed or your return has been inspected and accepted.

EU 14-DAY COOLING-OFF PERIOD

If your order was shipped into the EU, you may cancel or return it within 14 days of delivery, for any reason. Items must be unused, in the original packaging and with proof of purchase. Start your return on the Returns Portal.

CANCELLING AN ORDER

We aim to despatch in-stock items within 1 working day. To cancel, email us the same working day. We will do our best, but cancellation is not guaranteed once processing has started. Out-of-stock items can be cancelled any time before they are restocked and fulfilled. If your order has already been despatched, use the returns process above. We do not cover return postage for cancelled orders.

QUESTIONS AND RETURNS ADDRESS

For any returns question, email hello@bruhl.co.uk. Once you have your returns number, send your parcel to:

Motohaus Powersports Limited
Unit 1a Rose Estate
Osborn Way
Hook
RG27 9UT
United Kingdom